mcw Privacy Policy
Your personal information is very important to us. This document explains in detail how mcw collects your information, the purposes for which it is used, and how it is kept secure.
Table of Contents
1. Introduction and Scope
mcw is an online gaming and betting platform that provides services to Bangladeshi users. This Privacy Policy ("Policy") explains what types of information are collected about you when you use mcw's website, applications, and related services ("Platform"), and how that information is managed.
This Policy should be read together with mcw's Terms and Conditions, as both documents together define the complete contractual relationship between you and mcw. By registering on the Platform or using its services, you are considered to have agreed to the terms set out in this Policy.
The scope of this Policy is limited to mcw's own Platform. Third-party websites or services have their own privacy policies, for which mcw is not responsible.
2. Types of Information Collected
2.1 Information Provided Directly
When you create an account on mcw, claim a bonus, or contact us for support, the following information may be collected directly from you:
- Full name and date of birth
- Email address and mobile number
- Password (stored in encrypted form)
- Banking and mobile money account details (such as bKash, Nagad, Rocket, Upay numbers)
- National ID card or passport details for identity verification
2.2 Automatically Collected Information
Certain information is collected automatically while you use the Platform. This information is primarily used for technical purposes and to improve service quality:
- IP address and device identifier information
- Browser type and operating system information
- Login time, session duration, and navigation patterns on the Platform
- Transaction and gaming history
- Data collected from cookies and similar tracking technologies
2.3 Information Received from Third Parties
In some cases, information may also come from third parties — such as identity verification services or payment processors. This information may be combined with mcw's own records.
3. Purposes of Data Use
mcw uses the information it collects for the purposes described below:
3.1 Account and Service Management
- Handling registration, login, and account security
- Processing deposits, withdrawals, and other financial transactions
- Providing and managing bonuses and promotional offers
- Determining a user's VIP level and providing cashback
3.2 Identity Verification and Security
- Completing the KYC (Know Your Customer) process
- Preventing fraud, money laundering, and other financial crimes
- Preventing minors from accessing the Platform
3.3 Service Improvement and Communication
- Analysing and improving Platform performance
- Informing users about new games, bonuses, and promotions (subject to user consent)
- Maintaining the communication necessary to provide customer support
- Helping resolve technical issues
4. Data Storage and Security
mcw gives the highest priority to the security of your personal information. A number of technical and administrative measures have been put in place to this end:
4.1 Technical Security Measures
- All data transmissions are encrypted using SSL (Secure Socket Layer) technology
- Passwords and sensitive information are stored using industry-standard hashing algorithms
- Firewalls and intrusion-monitoring systems are active on the server infrastructure
- Regular security audits and vulnerability assessments are conducted
4.2 Data Retention Period
Your information is retained for as long as necessary to meet legal obligations. Even after an account is closed, records of financial transactions may need to be kept for a specified number of years. When information is no longer needed, it is securely deleted or anonymised.
4.3 Staff Access Controls
mcw staff only have access to the information required for their specific role. All staff are trained and contractually bound to maintain confidentiality.
5. Sharing Information with Third Parties
mcw does not sell your personal information under any circumstances. However, limited information may be shared with selected third parties in specific situations:
5.1 Service Provider Partners
The minimum information necessary for service operation is shared with payment processing providers (bKash, Nagad, Rocket, Upay), identity verification services, and technology infrastructure providers. These partners are required to process information in accordance with mcw's instructions.
5.2 Legal Requirements
Relevant information may be shared with authorities in response to court orders, lawful requests from investigative bodies, or legal obligations. In such cases, every effort will be made to notify you in advance, unless prohibited by law.
5.3 Changes to Business Structure
In the event of a merger, acquisition, or asset sale, your information may be transferred to the new responsible party. In such cases, information will continue to be managed in accordance with this Policy.
6. Cookies and Tracking Technologies
The mcw Platform uses cookies and similar technologies. These help improve the user experience and ensure the Platform functions correctly.
6.1 Types of Cookies
- Essential Cookies: Required for the basic functionality of the Platform — maintaining login sessions, security verification, and so on.
- Functional Cookies: Remember your preferences such as language and device settings.
- Analytics Cookies: Collect statistical data to understand how the Platform is used.
- Marketing Cookies: Help display relevant promotional content (subject to user consent).
6.2 Cookie Controls
You can manage cookies through your browser settings. However, disabling essential cookies may affect some Platform functionality.
7. Your Rights and Choices
You have the following rights regarding your personal information:
- Right of Access: You may request to know what information mcw holds about you.
- Right to Rectification: You may request correction of inaccurate or incomplete information.
- Right to Erasure: You may request deletion of your information in certain circumstances, though it may not be possible to delete all information where legal obligations exist.
- Right to Object to Processing: You may object to marketing communications and certain types of data processing.
- Right to Data Portability: You may request that your information be provided in a specific format.
To exercise these rights, contact the mcw support team. All requests will be processed within a reasonable time after verification.
8. Protection of Minors
All mcw services are intended only for individuals aged 21 or over. The Platform does not intentionally collect personal information from minors.
Age verification is in place during the registration process. If any information from a minor is collected by mistake, it will be deleted immediately and the associated account will be closed. Further details on the protection of minors can be found in our Responsible Gaming guidelines.
9. Policy Changes
mcw may update this Privacy Policy from time to time. In the event of any significant change, a notice will be sent to the registered email address or a notification will be posted on the Platform.
Continued use of the Platform after any changes will be considered acceptance of the updated Policy. We recommend reviewing this page regularly.
If you have any questions about the Privacy Policy, you may find answers in our FAQ section.
10. Contact
If you have any questions, requests, or complaints regarding this Privacy Policy, please contact the mcw support team:
- Live Chat: Direct 24/7 support is available on the Platform
- Email: [email protected]
- Language: Support is available in Bengali and English
We will endeavour to respond to any request related to your data protection within a reasonable time from the date of receipt.