Play responsibly,
keep yourself safe
mcw believes entertainment is meaningful only when it stays within control. Your safety and wellbeing are of the highest importance to us.
mcw's Commitment
We work actively to make sure gaming never becomes a burden.
mcw is an entertainment platform, but we understand that participating in any form of betting or casino games also carries a responsibility — to the user and to their family. That is why our platform includes multiple safeguards that you can control yourself.
We believe every member has the right to set their own gaming limits. Our Terms and Conditions clearly state that only those aged 21 or above may open an account and participate in games at mcw. This platform is strictly prohibited for minors.
If you ever feel you are spending too much time or money on gaming, contact our 24/7 live chat without delay. Our support team is ready to assist you in both Bengali and English. To learn how your personal information is kept secure, read our Privacy Policy.
Responsible gaming is not just about betting less — it means staying aware of your own situation, taking breaks when needed, and having open conversations with your family. Our FAQ section may be helpful for answers to common questions.
Tools to Control Yourself
mcw provides these features to help you manage your own gaming habits.
Self-Exclusion
Temporarily close your account yourself for a set period — from one week up to a long-term break. During self-exclusion, logging in or placing bets will not be possible.
Set Deposit Limits
Set a maximum daily, weekly or monthly deposit limit. Once a limit is set it takes effect immediately, and increasing it requires a review period.
Session Time Limits
Set a maximum duration for each gaming session in advance. When the set time is up, the platform will automatically alert you and log you out if needed.
Activity Review
View your full history of bets, wins and losses, and deposits at any time. Reviewing your own gaming patterns makes it easier to identify unwanted habits early.
Cool-Off Break
Take a short break during a moment of immediate stress — from 24 hours up to 30 days. During this time logging into the account will not be possible, but your balance will remain secure.
Get Support
Contact us via 24/7 live chat or email to activate or deactivate any tool, or to get advice. Our team is always ready to help in Bengali.
Warning Signs of a Problem
If you notice the following signs in yourself or someone close to you, it is time to pay attention.
Watch for These Signs
- Repeatedly increasing bets or starting new games to chase money already lost.
- Borrowing money from family or friends for gaming, or hiding it from them.
- Prioritising gaming over work, family or studies.
- Repeatedly failing to stick to self-imposed limits.
- Feeling restless, irritable or anxious when not gaming.
- Hiding from family how much time or money has been spent on gaming.
Signs of Healthy Gaming Habits
- Setting a fixed budget before placing bets and not going beyond it.
- Accepting losses as the cost of entertainment and not chasing them.
- Being able to speak openly with family and friends.
- Staying active in various hobbies and social activities beyond gaming.
- Being able to stop naturally when a set session ends.
- Never using money set aside for essential needs on betting.
Where to Get Help
You are not alone — your family, specialists and the mcw support team are always here.
mcw Live Chat
Contact our 24/7 live chat at any time of day. Get direct assistance with self-exclusion or setting limits.
Email Support
You can also contact our support team by email in Bengali or English. Send your question or request in confidence.
Family and Friends
Let someone you trust know your situation. The support of family and advice from people close to you can often be more effective than professional help.
Professional Advice
Speak with a mental health specialist or counsellor. Seeking professional support for addiction-related issues in confidence is completely normal and a brave step.
Your Rights and Our Role
Every member at mcw can manage their account independently. Your account will be temporarily or permanently closed at your request at any time. No promotional messages will be sent during self-exclusion.
Keep your login details secure so that children or teenagers under adult supervision cannot access your account. Using parental control software on your device is recommended.
Treat gaming as a form of entertainment rather than a source of extra income. Never bet money whose loss would affect your daily life. Chasing losses most often leads to even greater losses.
We believe transparency is the foundation of trust. To learn more about all mcw services, you can read our About Us page, where detailed information about our operations and values is provided.
Remember, seeking help is not a sign of weakness — it is a sign of awareness. Your wellbeing matters far more than the outcome of any game.
Frequently Asked Questions
Answers to frequently asked questions about responsible gaming.